Payments. Online bank card payment
Our website supports online acquiring, allowing you to pay for the Service with Visa or Mastercard. After confirming the selected goods or service, a secure TipTop Pay processing-center payment window opens for your card details. The 3-D Secure protocol provides additional cardholder authentication. If your issuing bank supports it, you will be redirected to its server for further verification. Ask your card-issuing bank about the rules and methods of additional authentication.
Online payment follows the rules of Visa and MasterCard international payment systems and the principles of confidentiality and payment security. The latest verification, encryption and closed-channel data transmission methods are used. Card details are entered in a secure window on the TipTop Pay payment page.
On the payment page, enter the card number, cardholder name, expiry date and three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All required details appear on the card.
CVV2/CVC2 is the three-digit security code on the back of the card.
The same window will then open your issuing bank’s page for entering the 3-D Secure code. If you do not have a static 3-D Secure code, it will be sent to your phone by SMS. Contact your issuing bank if the code does not arrive.
3-D Secure is the latest technology for securing online card payments. It reliably authenticates the cardholder making the transaction and minimizes the risk of fraudulent card transactions.
Security guarantees
TipTop Pay protects and processes your bank card data under PCI DSS 3.0. Information is sent to the payment gateway using SSL encryption, then through closed banking networks with the highest reliability. TipTop Pay does not pass your card data to us or other third parties. Additional cardholder authentication uses 3-D Secure.
If you have questions about a completed payment, contact the payment service’s customer support by email at support-kz@tiptoppay.inc.
Online payment security
The personal information you provide (name, address, phone, email and credit card number) is confidential and must not be disclosed. Your credit card details are transmitted only in encrypted form and are not stored on our web server.
We recommend checking that your browser is secure enough for online payments on the dedicated page.
TipTop Pay Kazakhstan LLP guarantees internet payment processing security. All card transactions comply with VISA International, MasterCard and other payment system requirements. Specialized online card payment security technologies protect information in transit; data is processed on the processing company’s secure, high-tech server.
Card payments are secure because:
- The authorization system guarantees that the buyer’s card payment details (number, expiry date, CVV2/CVC2) will not reach fraudsters, because they are not stored on the authorization server and cannot be stolen.
- Buyers enter payment details directly into the TipTop Pay authorization system, not on the online store’s website, so their card payment details are not available to third parties.
Refunds
Cash refunds are not permitted for online card payments. Refund procedures are governed by international payment system rules:
- Consumers may cancel goods at any time before delivery; after delivery, cancellation must be requested within 14 days;
- Goods of proper quality may be returned if their appearance and consumer properties are preserved and there is a document confirming the purchase and its terms;
- Consumers may not reject goods of proper quality with individually defined properties if only the purchaser can use those goods;
- If a consumer rejects goods, the seller must refund the amount paid no later than ten days after the relevant demand is made.
To receive a card refund, complete the Refund Application, which the Company emails on request, and send it with a copy of an identity document to dev@idsoft.kz
Funds will be refunded to the bank card within 20 working days after the Company receives the Refund Application.
For a refund of erroneous transactions, submit a written application with a copy of an identity document and receipts confirming the incorrect charge. Send the application to dev@idsoft.kz
The refund amount equals the purchase amount. The period for reviewing the Application and refunding funds starts when the Company receives the Application and is counted in working days, excluding holidays and weekends.
Reasons a payment may be declined:
- the bank card is not enabled for internet payments; check with your issuing bank;
- there are insufficient funds on the card; contact the issuing bank for balance information;
- bank card details were entered incorrectly;
- the bank card has expired. The expiry date is usually printed on the front (the month and year through which the card is valid). Ask the issuing bank for further information about card validity.
For questions about card payments or other website matters, contact us on the following phone numbers: +77472202000.
Privacy
1. Definitions
The www.rosta.kz internet project (the “URL”, “we”) takes the privacy of its customers and visitors to www.rosta.kz (“you”, “site visitors”) seriously. Personalized information means information containing a visitor’s personal data, such as full name, login or company name, and information about your actions on the URL website, such as an order with contact details. Anonymous data means data that cannot uniquely identify a specific visitor, such as website traffic statistics.
2. Use of information
We use a visitor’s personalized information solely to provide and record quality services for that visitor. We do not disclose one URL visitor’s personal data to other visitors. We never publish personalized information openly or transfer it to third parties, except when Kazakhstan law requires disclosure to authorized state bodies. We publish and distribute only reports based on anonymous data; these contain no information identifying service users’ personal data. We also use anonymous data for internal analysis to develop URL products and services.
3. Links
The www.rosta.kz website may contain links to third-party sites unrelated to our company. We are not responsible for the accuracy, completeness or reliability of information on those sites and accept no obligation to protect the privacy of information you leave there.
4. Limitation of liability
We make every effort to comply with this privacy policy, but cannot guarantee information security when factors beyond our control cause disclosure. The www.rosta.kz website and all its information are provided “as is”, without warranties. We are not liable for adverse consequences or losses caused by restricted access to the URL website, visiting it or using its information.
5. Contacts
For questions about this policy, please contact dev@idsoft.kz
Legal entity
IDSOFT QAZAQSTAN Limited Liability Partnership
Business ID 170140024707
050000, Republic of Kazakhstan, Almaty, 4 Kashgarskaya Street, unit 12
IBAN KZ876017131000027615 at Halyk Bank of Kazakhstan JSC
BIC HSBKKZKX
Director D. K. Sergeev
